Shipping Policy

Dineoriva · Order Information

Shipping Policy

Last Updated: October 2026

Order Processing

Orders are typically processed within 5 business days after payment is confirmed. Processing times may be longer during holidays, high-volume periods, or when additional order verification is needed. Business days exclude weekends and public holidays.

You will receive an order confirmation after checkout and a shipping confirmation with tracking details when your order has been dispatched.

Estimated Delivery

After dispatch, delivery usually takes approximately 10–20 business days. Delivery estimates may vary by destination, carrier availability, customs processing, weather, and other conditions outside our control. These timeframes are estimates and are not guaranteed delivery dates.

Shipping Destinations and Costs

Dineoriva ships to many destinations. Available destinations, shipping methods, and any applicable shipping charges are shown at checkout based on your delivery address and order details. Orders can only be shipped to destinations available during checkout.

Tracking Your Order

When your order ships, we will send a shipping confirmation email with the tracking number, when tracking is available. Carrier tracking may take several days to show its first update. If the tracking page has not updated for an extended period, contact us at service@dineoriva.com and include your order number.

Address Changes and Delivery Issues

Please check your shipping details carefully before placing an order. Contact us as soon as possible if you notice an error. We can request an address change only before the order has been processed or shipped, and cannot guarantee that the carrier will be able to make a change after dispatch.

If tracking shows delivered but you cannot locate the parcel, check with household members, neighbors, and your local carrier first, then contact us so we can help review the available delivery information.

Customs, Duties, and Delays

International orders may be subject to customs duties, taxes, or other charges imposed by the destination country. Unless stated otherwise at checkout or required by law, these charges are the recipient’s responsibility. Customs inspections, carrier disruptions, severe weather, and other external events may delay delivery.