Order Cancellation

We accept cancellation requests before an order has been shipped or entered production. Orders cancelled before shipment or production will receive a full refund.

Once an order has been shipped, it can no longer be cancelled. Please contact Customer Support as soon as possible if you need to cancel an order.

Returns

You may request a return within 14 days of receiving your order. To qualify, the item must:

• Be unused, unworn, and in its original condition.
• Be returned in its original packaging.
• Include proof of purchase, such as your order confirmation or receipt.

Please do not return an item directly to the manufacturer. Contact Customer Support before sending anything back.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Please include your order number and clear photos of the item and packaging. We will review the issue and work with you on a resolution.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item. If the issue is due to our mistake, we will cover the return shipping costs.

Customers will be charged shipping costs no more than once for each order, including returns. No restocking fees will be charged for approved returns.

Return Process & Return Address

Before returning an item, contact Customer Support at service@panavilo.com to request return authorization.

After your request has been reviewed and approved, we will confirm the return instructions for your order.

Return Address:
Room 045, Unit 7-4, Building 9, No. 50 Shuangxing Avenue, Bishan District, Chongqing, China

Please contact us and wait for approval before sending a return. Depending on the product, order details, or fulfillment location, a different return destination may apply. Do not send your item until Customer Support has confirmed the correct address for your return. Returns sent without prior authorization may not be accepted.

Refunds

After we receive and inspect your return, we will email you to confirm receipt and let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–15 business days. Processing times may vary depending on your payment provider or financial institution.

Late or Missing Refunds

If you have not received your refund after the estimated processing period:

1. Check your bank account again.
2. Contact your credit card company, as it may take additional time to post the refund.
3. Contact your bank to ask about its processing time.

If you have completed these steps and still have not received your refund, contact us at service@panavilo.com.

Contact

For return or refund questions, email service@panavilo.com. Customer service contact information is also included in your Order Confirmation Email.