Select the product you want, add it to your cart, enter your shipping and payment details at checkout, then review and submit your order. We will email an order confirmation with your order number and purchase details.

You will receive an order confirmation email. If it does not arrive, check your spam or junk folder. If you still cannot find it, contact service@dineoriva.com.

Contact us as soon as possible. We can accept cancellation or change requests before an order is shipped or enters production. Once processing, production, or shipment has begun, we may be unable to make changes.

Available payment methods are shown at checkout. Options may include major credit and debit cards, PayPal, Apple Pay, Google Pay, and other region-specific methods.

Payments are processed by secure third-party payment providers. Dineoriva does not store your complete payment card number.

Enter the code in the discount field at checkout and apply it before completing your order. Confirm the discount appears in the order total. Only valid codes can be used, and some promotions may have additional conditions.

Orders are typically processed within 5 business days after payment confirmation. Delivery after dispatch usually takes approximately 10–20 business days, depending on destination, carrier, customs, and other external factors. These timeframes are estimates.

We ship to many destinations. Available shipping locations and costs are displayed at checkout based on your address and order.

When your order ships, we will send a shipping confirmation email with tracking information when available. Tracking may take several days to show its first update.

Carriers may need time to scan and update a parcel after dispatch. If tracking has not changed for an extended period, contact us with your order number and we will help check the available information.

You may request a return within 14 days after receiving your order. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase. Contact us before returning an item so we can provide instructions.

Please contact service@dineoriva.com first. After your return request is reviewed, we will confirm the return instructions and address. Returns sent without prior approval may not be accepted.

Contact us promptly with your order number, a description of the issue, and clear photos where possible. We will review your request and help with an appropriate solution.

After an approved return is received and inspected, we will notify you about the refund decision. Approved refunds are generally processed within 5–15 business days to the original payment method. Your bank or payment provider may need additional time.

We make reasonable efforts to display product images and colors accurately. Small differences may occur because of lighting, screen settings, or device display.

Email service@dineoriva.com with your order number and question. You can also visit dineoriva.com for store information.